Crisis Intervention

Crisis Intervention Services are available through the Crisis Information and Referral Hotline at 518.243.4000, 24 hours a day, 7 days a week.

Crisis Intervention Services are available for in-person mental health assessments in the Emergency Room, for telephone counseling and referral and to aid in psychiatric emergencies.

Crisis Intervention Services provide crisis response for clients in the community.

Emergency Department Mental Health Crisis Unit

Ellis Hospital’s Mental Health Crisis Unit is staffed with registered nurses, mental health technicians, psychiatric crisis workers, psychiatrists and security officers, 24 hours a day, 7 days a week to care for mental health patients in crisis.

Patients seeking mental health assistance receive a medical screening in the Emergency Department before entering the new unit.

"It helps us to better serve the growing number of mental health patients in our community in need of care," Division Director of Mental Health Services Mary Shannon explains. "This unit provides us with a larger, more appropriate environment for treatment, while also improving the overall flow of patients through the hospital’s emergency department."